Refund policy

STRYX Return & Refund Policy

We want you to be satisfied with your purchase. Because STRYX specializes in resale and pre-owned apparel, quantities are limited, and many items are one-of-a-kind.

Returns: Returns may be requested within 7 days of delivery. Items must be returned in the same condition in which they were received, unworn and unused, with any tags or accessories that were included with the item.

Pre-Owned Items: Normal signs of previous ownership or any condition details disclosed in the product listing are not considered defects. Please review all photos and descriptions carefully before purchasing.

Final Sale: Items specifically marked "Final Sale" cannot be returned unless the item received is materially different from its description.

Damaged or Incorrect Items: Please contact STRYX promptly if your order arrives damaged, you receive the wrong item, or the item is materially different from the listing so we can review the issue.

Return Shipping: Unless the item was incorrect or materially misrepresented, the customer is responsible for return shipping costs. 

Refunds: Approved refunds will be issued to the original payment method after the return item has been received and inspected. Original shipping charges are non-refundable except when required by law or when the return resulted from our error.

To request a return, please contact STRYX using the contact information provided on our website.